¶ 🎙️ TSAPI Recording System
Configuring TSAPI Network Recording
¶ 📋 Application Flow Overview
Sistem TSAPI Recording terdiri dari tiga komponen utama yang bekerja secara terintegrasi untuk merekam dan memproses data panggilan serta screen recording.
¶ 🔄 Process Flow
¶ CTI (TSAPI)
1
Initialization
- Konek ke AES Server
- Login ke AES Server
- Connect to DB
2
Monitor Event
- StartMonitoring on the extension agent
3
Call Detection
- Delivered
- Established
4
Join Conference
- Conference Dial Number
- Send Notif to SmartRec via UDP-9800
- Data: Callid, Callerid, Calledid, Direction
- Send Notif to ScreenRecord Client via UDP-57010
- Data: trackingid, sessionid
5
End of Call
- Dropped
- Send Notif to ScreenRecord Client via UDP-57010
- Data: trackingid, sessionid
¶ SmartRec (SynHMP)
1
Initialization
- Load Synway Driver
- Detect the number of channels
- UDP listen on port 9800
- Connect to DB
2
Monitor Event & Notification
- Ringing
- Talking
3
Start Record
- Reply: RecSessionid
4
Stop Record
- filename
- filesize
- duration
- starttime
- direction
- callerid
- calledid
- agent
- groupid
5
Database & Notification
- Insert to DB
- Send Notif to QM Recording via HTTP
- Data: trackingid, sessionid, path
¶ QM Recording
1
Initialization
- Load driver
- HTTP listen on port 3000
- Connect to DB
2
Monitor Notification
- Waiting for incoming notifications
3
Notification Received
- Send File Recording to Kiero AI Server
4
JSON Files Received from Kiero
- transcript_all
- transcript_summary
- scoring_agent
- scoring_customer
5
Insert to DB
- Store all processed data
¶ 🖥️ Screen Recording Process Flow
¶ SFTP Server
1
Initialization
- SFTP listen on port 1022
- Root Directory
2
Monitor Connection
- Waiting for file transfers
3
Connection Received
- Autentifikasi
- Received File Recording
¶ Screen Recording Client
1
Initialization
- UDP listen on port 57010
2
Monitor Notification
- Listening for start/stop signals
3
Start Notification Received
- Start Screen Capture
4
Stop Notification Received
- Stop Screen Capture
5
Send Data
- Send Notification via UDP-57011
- Data: trackingid, sessionid, filename, filesize, fileduration, startdatetime, enddatetime
- Send File to SFTP Server (1022)
¶ DB Screen Recording
1
Initialization
- UDP listen on port 57011
- Connect to DB
2
Monitor Notification
- Listening for recording data
3
Notification Received
- trackingid
- sessionid
- filename
- filesize
- fileduration
- startdatetime
- enddatetime
4
Insert to DB
- Store screen recording metadata
¶ ✨ Features
¶ 📞 Voice Player
Playback audio recordings
¶ 🖥️ Screen Recording Player
Replay screen captures
¶ 💬 Dialog Script
View conversation flow
¶ 📝 Transcript All
Complete conversation transcript
¶ 📊 Transcript Summary
AI-generated summary
¶ ⭐ Customer Scoring
Customer satisfaction analysis
¶ 🎯 Agent Scoring
Agent performance evaluation
¶ 💬 Messaging Flow
Message tracking system
¶ 🔌 Port Configuration Summary
| Component | Protocol | Port | Purpose |
|---|---|---|---|
| SmartRec | UDP | 9800 | Listen for call notifications |
| QM Recording | HTTP | 3000 | HTTP listener for notifications |
| Screen Recording Client | UDP | 57010 | Receive start/stop notifications |
| DB Screen Recording | UDP | 57011 | Receive recording metadata |
| SFTP Server | SFTP | 1022 | File transfer service |